With an estimated 165 billion packages being shipped in the US each year, it is more and more critical for eCommerce businesses to shift to include order fulfillment strategy as part of the key performance indicators for a successful customer experience.
For online retailers, the average cost to fulfill an order is 70% of the average order value. From labor costs, inefficient ordering methods, and many other order expenses, eCommerce businesses who thrive will have solid systems in place to minimize errors and expenses so that they can maximize their reach and provide products to customers.
Like many of our OPAL partners, Fred explains how order fulfillment was challenging. From accessing numerous websites for one product shipment to simple errors that were timely and costly, simplifying with one software allowed his team to scale from 200 orders a week to more than 1,000 orders with everything else kept the same.
Meet Fred, Supplier of Pet Products
Prior to OPAL, his team had to access individual websites, download orders, and then log in to shipping partner sites. Not only was this a time consuming and labor-intensive process, but it did nothing to help scale the business. During the early days, there were no inventory feeds or small package tracking numbers being sent on a regular basis either.
Why Was OPAL a Good Fit for You?
What made Opal a good fit is having a seamless tool to handle all the eCommerce functions with our retail partners. From on-boarding integration to daily order processing along with invoice processing and sending inventory feeds, Opal handles it all and relieves the office staff from straying beyond their capabilities.
What Results Have You Achieved with OPAL?
We have been able to scale the business without adding staff. In the pre-Opal days we were handling approximately 200 orders a week with much effort and labor costs.
With Opal we’ve been able to increase our business and now we regularly process over 1,000 orders weekly with the staff redeployed to sales generation activities rather than order processing efforts.
What Would You Say to Someone Who is Considering OPAL?
Opal changed the way to handle eCommerce orders bringing office automation and efficiencies to a technology concentric function. Opal is the heart of our eCommerce fulfillment operation, allowing flawless order capture and invoice processing coupled with small package carrier integration all while using QuickBooks Enterprise. Because of Opal we have grown the business by millions of dollars while keeping our accounting in a simple, cost effective software package.
One Comprehensive Solution
OPAL reduces the cost of multiple software packages needed for your order processing and fulfillment needs, so that like Fred, your team can keep up with the increasing consumer demand. To learn more about the benefits of automating order processing, read our blog here.
Automation also drives labor costs down and increases capacity to fulfill new orders immediately, without the hassle of hiring and training new staff.
Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping
OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in today’s rapidly transforming retail world.
With OPAL, your order processing will allow you to not only reach additional customers to sell more product, but you will build trust and prove dependability with your many sales channels.
To learn more about how OPAL can help your business simplify your order processing, click here!
Click here to book your customized demo today. We are here to support you through this time of change and are here to help you innovate and thrive!