OPAL LLC, (“OPAL”) respects individual privacy and values the confidence of its clients, employees, vendors, business partners and others. OPAL strives to access, use and disclose Personal Information (as defined below) in a manner consistent with the laws of the countries in which it does business, and has a tradition of upholding the highest ethical standards in its business practices. OPAL complies with the Privacy Laws, including the California Consumer Privacy Act (CCPA), the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and EU General Data Protection Regulation (GDPR) regulations ,regarding the collection, use, and retention of personal information, that it may receive related to providing services and catering to OPAL’s Clients’ order processing and fulfillment needs. OPAL certifies that it adheres to the Privacy Laws including the California Consumer Privacy Act (CCPA), the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and EU General Data Protection Regulation (GDPR) principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
OPAL is a high performance global information technology company that delivers innovative business solutions. For 20-plus years, OPAL has been providing technology-enabled business solutions that build trust, by enabling our clients to increase revenue and profits, to streamline IT operations and to achieve their objectives and goals. We customize our technology solutions to meet the specific needs of our clients in E-Commerce, EDI, Orders Processing and Fulfillment, Data Warehouse Management and other related industry functions. Drawing on deep industry expertise and a portfolio of proven business processes, applications and infrastructure services, we blend strategic design, technology and timely delivery, to create effective solutions that maximize our client’s returns on their IT investment.
OPAL LLC Role as a Service Provider to its Customers and Prospective Customers
What Personal Information About Customers Does OPAL Collect?
OPAL LLC Inc. does not collect any personal information about individuals. The information OPAL gets from customers is used to deliver our services, personalize, and continually improve the online experience of OPAL customers. All information is gathered and stored in the US. OPAL Application only collects, stores, processes, and manages business data related to its client’s business process transactions.
Does OPAL LLC Share the Information It Receives?
Information about our customers is an important part of our business. We do not share customer information with anyone outside of OPAL , without asking for permission from our customers.
We do not sell, rent or trade personal information with third parties for commercial purposes.
How Secure Is Information About Me?
OPAL is committed to the security, availability, confidentiality, and processing integrity of all information collected, regardless of location. OPAL has extensive security and privacy policies and procedures which serve as a strong foundation to address the key components within Privacy Laws, including the CCPA Privacy Laws, the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and EU General Data Protection Regulation (GDPR) regulations. We use reasonable precautions to protect personal information from unauthorized use, access, disclosure, alteration or destruction. These precautions include appropriate physical, electronic and managerial procedures. Each OPAL client using the web site is provided with a secure method of data transfer from the internet to their organization. We provide a secured transmission method for the electronic transmission of personal data through Secured Socket Layer (SSL) 256 bit encryption, which encrypts information you input, and secures during its transmission over the internet. Be sure to sign off when finished using a shared computer. It is important for you to protect against unauthorized access to your password and to your computer. Access to data through Web Application is protected by custom defined user-role based access security. All data is stored in secured RDBMS database, protected by Operating System and Database Security. In addition, the sensitive data is encrypted in the database as per the OPAL Client’s requirements.
OPAL maintains an information security and privacy program consistent with industry standards, which includes appropriate administrative, physical, and technical safeguards to
- a) maintain and protect against anticipated threats or hazards to the security, privacy, confidentiality, and integrity of data; and
- b) protect against any security incident.
Aggregation of Non-Person-Specific Data
OPAL may statistically aggregate in non-person-specific and other information collected for our Client’s internal research purposes. Such aggregated non-person-specific information may be used to enhance, develop or improve software products and services, offered to our clients. When you use OPAL Client’s services, you give your consent to this non-person-specific data aggregation and the use and transmission of this aggregated statistical data as outlined herein.
Transfer of Information
Data will be retained by OPAL
1) for as long as the Controller or Processor is a client of OPAL,
2) until the data is requested to be deleted by the Controller, Processor, or Data Subject, or
3) until the data is no longer necessary to provide the requested services. Anonymized data may be aggregated for our own research purposes.
Access to Data.
OPAL get access to the data for
- providing software development and related services
- Providing Client Business Process Transaction Services
Information Received from Internet Service Providers through This Website
OPAL does not link IP addresses to personally identifiable information; however, we reserve the right to link IP addresses and other information supplied by the ISP to personally identifiable information in order to protect the integrity of our system and for security purposes.
Cookies are small text files that a Web site transfers to your computer’s browser. Cookies are used by Web Applications to measure traffic patterns, personalize content and control security. The cookies we use supply non-personally identifiable information, but they may identify your computer, browser and Internet specifications. OPAL does not use any cookie information for any purposes other than providing software services to the Clients.
OPAL will not discriminate against you for exercising any of your Privacy Rights.
General Data Protection Regulation (GDPR)
OPAL adheres and is committed to the privacy principles of the General Data Protection Regulation (GDPR) regulation, which comes under EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). Information regarding the General Data Protection Regulation (GDPR) regulation can be found at the website: https://edps.europa.eu/
In regard to GDPR, OPAL is generally considered a Processor or Sub-Processor, although there may be some instances where OPAL may be a Controller.
As such, OPAL’s legal basis for processing data will typically rely on the provisions set forth for ‘performance of a contract’ and/or ‘legitimate interest’.
Information Access and Corrections:
To access and correct any personal information that we have collected under this policy, please contact the organization, where you provided your data, or send us an email at INFO@OPAL-LLC.COM. To protect your privacy and security, we will take reasonable steps to verify your identity before amending any of your personal information in our databases.
Resolution of Concerns.
EU-U.S. and Swiss-U.S. Privacy Shield Frameworks
OPAL regularly reviews how we’re meeting these privacy promises, and we provide an independent way to resolve complaints about our privacy practices. OAPL is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In compliance with the Privacy Shield Principles, OPAL commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact OPAL. OPAL commits to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU Privacy Shield, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. If your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
California Consumer Privacy Act (CCPA) Privacy Notice
How to Contact us
ATTN: Privacy Team
4120 W Spring Creek Pkwy
Plano, TX 75024
Phone: +1 469-661-2407