As people begin to return to pre-pandemic normal lives, many stores like Walgreens are reporting it has seen discretionary spending pick up online and in local stores with makeup, passport and vaccine purchases. 

Summer sales season would echo that discretionary spending has risen, as suppliers who planned ahead to have product in stock have experienced its top grossing summer sales season yet.  According to Bank of America, it is estimated that Amazon alone sold more than 255 million items during its recent prime days, making it the largest global e-commerce two-day period in history. 

As a supplier, depending on who you work with, EDI transactions alone could eat up profit margins on this massive volume of sales and may require that you hire additional staff to handle the peak shipping days.  Both issues could be easily resolved with the selection of the right software solution.

Meet a Supplier of Home Furnishings and OPAL Fanatic

He and his team transitioned to Opal after working with a well-known EDI third party company. There were lots of issues, as they had a cumbersome system to process orders, all of which differed by partner.  

The worst problem he had was that whenever there was a snag in the system, they could not reach anyone on their vendor’s team — they had to create a case and wait until they responded. Many times, the vendor’s response was that their team was not responsible for a particular aspect (integration with accounting software, shipping vendors, or sales partner setup, etc.) and the case was referred to that other team. In the meantime, they lost valuable time and many times were penalized by their sales partners for not receiving the information on time.

Why Was Opal a Good Fit for You?

I have always been able to reach someone at Opal to help if there are issues related to orders, errors, etc.  The staff is very helpful and knowledgeable and generally resolve the issues right away. To me that is the most important quality I look for in a partner processor.

What Results Have You Achieved with OPAL?

Our process has been streamlined to a very user-friendly system. We have been able to add partners and customization is available if the need arises.  

We have grown our business tremendously without having to add staff to process orders.

What Would You Say to Someone Who is Considering OPAL?

I would definitely recommend Opal. I think their strength is the personal approach with the customer that makes you feel they value you as a customer.


Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping

OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in today’s rapidly transforming retail world. 

With OPAL, not only is every EDI transaction included and free, but most suppliers are able to reach additional customers to sell more product with their current teams. 

To learn more about how OPAL can help your business simplify your order processing, click here!

Click here to book your customized demo today.  We are here to support you through this time of change and are here to help you innovate and thrive!