Increasing Orders Processed and Revenue
The biggest advantage to being a valued supplier to a retailer is the opportunity to get even more orders through that sales channel. Having more orders means more sales and more revenue for your business.
This is what every business owner strives for, but in the e-commerce world where it’s no longer pallets in and pallets out, the ability to handle the influx of small and large parcel drop-ship orders can overstress your team’s ability to deliver accurately and on-time. One hundred (100) orders per Customer Service / Order Processing Staff Person each day is about the average rate of productivity.
This is true even if you’ve invested in automation that often consists of an EDI company, an Accounting/ERP System and Shipping Software. It works, and is certainly better than the “old days”, but – if you look at it closely – there are still a lot of hidden manual tasks associated with that order that cost time and deplete resource productivity.
So, if you’re currently receiving 100 hundred (100) orders per day from a retailer and have one plus (1+) people processing them, what happens when you’ve earned the opportunity to receive three hundred (300) orders a day. Do you reject the opportunity, or do you hire and train more people?
The first option limits your revenue growth, while the other increases revenue but only maintains your current cost per order and profitability on each item.
It’s certainly not a bad thing, but to really take advantage of the revenue opportunity you need the ability to scale your business upward, delivering more on-time shipments each day with the same number or even fewer people.
This provides you the ability to increase your revenue and lower your operating costs. However, to do this you need real-time order processing that manages a 24×7 workload without human involvement.
OPAL gives you this and more. It combines all of your order processing and warehouse management activities into one AUTONOMOUS software platform – NO Warehouse Management System, NO Shipping Software, NO Retailer Portals, and NO EDI companies or documentation charges. You just pick and pack and OPAL handles the rest.