The Importance of eCommerce Metrics
It is no surprise that in today’s ever-changing world, eCommerce businesses able to access their data to make informed data-based decisions have far better outcomes.
Understanding which metrics are more “vanity metrics” versus those that will directly impact the bottom line, will be key for defining sustainable and actionable strategies for this holiday season and 2023.
OPAL is here to help your eCommerce business determine which metrics will make the biggest impact on your company’s goals and how to implement them through software automation.
Simply Average Performance Limits Your Ability to Grow.
This extended holiday season is a marathon, not a sprint, and understanding how to perform above average will depend on accuracy, consistency and knowing your data so that you can make informed decisions.
OPAL reduces processing time up to 90%, reduces processing cost up to 80%, improves order accuracy up to 99% and allows other clients to increase daily shipments by up to 50% without having to hire and train additional staff. Another success for clients, order accuracy and speed shorten theStated Customer Delivery Days and drives PO growth with sales channels.
In-Depth Knowledge of Sales Channels is Critical.
One comprehensive solution allows your business to strengthen relationships with your sales channels because it builds trust through accuracy and consistency.
OPAL requires no downtime for setup, syncs to all accounting and ERP systems without customization and optimizes quick delivery to customers, while managing compliant retailer transactions, real-time inventory and shipping documents.
How Can Opal Help Improve Your Metrics.
Software solutions and automation can impact your business drastically. When seeking to simplify your order management and warehouse management needs – automation simply allows your business to increase your capacity for additional customer orders with no additional cost and without hiring or training new staff.
The following metrics are used by the most sophisticated sales channels in the market to measure their supplier’s performance. OPAL has helped numerous clients meet these objectives.
|Scalability||Ability to Meet Metrics During Peak Periods|
|Orders Shipped in One Business Day||70%+|
|Average Business Ship Days||<2 Days|
|Percent of Orders Shipped by the Expected Ship Date||98%+|
|Customer incident Performance||<1%|
|Missed sales opportunities – oversold or undersold||<5%|
|Current Inventory Sent||At Least Each Hour|
|Order Confirmation Sent||Within 12 Hours of Order Receipt|
|ASN Sent||Within 4 Hours of Shipment|
|Invoice Sent||Within 4 Hours of Shipment|
Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping
OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in today’s rapidly transforming retail world.
As your business looks to improve its processes, click here to learn more about how OPAL can streamline your business to efficiently maneuver this season.
Click here to book your customized demo today. We are here to support you through this time of change and are here to help you innovate and thrive!