Team meeting to learn more about OPAL from experts.


The Boom of the eCommerce Software Industry in 2021

The Boom of the eCommerce Software Industry in 2021

The eCommerce software industry has yet another quarter of rapid growth as businesses work to keep up with the ever-increasing demand from consumers who either recognize the ease of online shopping or are still sheltering in place with the pandemic safety regulations.

In addition, global e-commerce sales are expected to increase by around 14% in 2021, and worldwide sales are nearing $5 trillion. As millennials continue to make cut backs on non-essential items, though how that term is defined is highly debated, the fastest growing eCommerce categories are bread makers, hair dye, ping pong equipment and playdoh, while trends more typical for this season of the year like travel, luggage, formal wear and swimsuits for warmer weather are still on steep decline. 

As the eCommerce software industry continues to boom, what are the benefits to your business if you hop on this trend?

Benefits of eCommerce Software

One Comprehensive Solution.
A shift in process from manual to autonomous will increase your capacity for additional and more accurate orders without the need to hire additional staff.  Not only does this decrease labor costs, but you are able to increase the shipments per day. 

Simplifying the multiple software packages required to maintain your order processing and fulfillment needs will simplify, reduce opportunities for error, and reduce the cost per shipment so you’re your team can focus on increasing shipments per day.

Pick, Pack & Ship with Order Fulfillment.
Automation through software allows your eCommerce business to do more with the same team, driving labor costs down drastically and increasing your capacity to fulfill additional orders immediately without the hassle of hiring and training new staff.  

Reliability and reduction in errors, as well as optimizing on time delivery to consumers, managing compliant retailer transactions, delivering real-time inventory and shipping documents all strengthen relationships with sales channels and the consumer journey to receive your product.

EDI Charges Eliminated.
One of the biggest benefits to a software solution is eliminating EDI charges, especially since they have grown exorbitantly over the past year as shipping to individual consumers has skyrocketed. To learn more about the history of EDI, visit our blog here.

Connecting to all retailers, suppliers and warehouses is essential, but it’s crucial to find a software that provides unlimited EDI without transaction charges.

 

Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping

OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in today’s rapidly transforming retail world. 

Simplifying with OPAL will:

  • reduce processing time up to 90%, 
  • reduce processing cost up to 80%, 
  • improve order accuracy up to 99%, 
  • reduce undelivered packages up to less than 1%, and 
  • increase daily shipments by 25-50%. 

All in all, OPAL users experience a 300% – 500% increase in order fulfillment capacity.  To learn more about how OPAL can help your business simplify and keep up with consumer demand, click here!

Click here to book your customized demo today.  We are here to support you through this time of change and are here to help you innovate and thrive!

Streamlining Order Fulfillment with OPAL Grew This Business by Millions in Revenue

Streamlining Order Fulfillment with OPAL Grew This Business by Millions in Revenue

With an estimated 165 billion packages being shipped in the US each year, it is more and more critical for eCommerce businesses to shift to include order fulfillment strategy as part of the key performance indicators for a successful customer experience.  

For online retailers, the average cost to fulfill an order is 70% of the average order value.  From labor costs, inefficient ordering methods, and many other order expenses, eCommerce businesses who thrive will have solid systems in place to minimize errors and expenses so that they can maximize their reach and provide products to customers. 

Like many of our OPAL partners, Fred explains how order fulfillment was challenging.  From accessing numerous websites for one product shipment to simple errors that were timely and costly, simplifying with one software allowed his team to scale from 200 orders a week to more than 1,000 orders with everything else kept the same.

Meet Fred, Supplier of Pet Products

Prior to OPAL, his team had to access individual websites, download orders, and then log in to shipping partner sites. Not only was this a time consuming and labor-intensive process, but it did nothing to help scale the business. During the early days, there were no inventory feeds or small package tracking numbers being sent on a regular basis either.

Why Was OPAL a Good Fit for You?

What made Opal a good fit is having a seamless tool to handle all the eCommerce functions with our retail partners.  From on-boarding integration to daily order processing along with invoice processing and sending inventory feeds, Opal handles it all and relieves the office staff from straying beyond their capabilities.  

What Results Have You Achieved with OPAL?

We have been able to scale the business without adding staff. In the pre-Opal days we were handling approximately 200 orders a week with much effort and labor costs.  

With Opal we’ve been able to increase our business and now we regularly process over 1,000 orders weekly with the staff redeployed to sales generation activities rather than order processing efforts.

What Would You Say to Someone Who is Considering OPAL?

Opal changed the way to handle eCommerce orders bringing office automation and efficiencies to a technology concentric function.  Opal is the heart of our eCommerce fulfillment operation, allowing flawless order capture and invoice processing coupled with small package carrier integration all while using QuickBooks Enterprise.  Because of Opal we have grown the business by millions of dollars while keeping our accounting in a simple, cost effective software package.

 

One Comprehensive Solution

OPAL reduces the cost of multiple software packages needed for your order processing and fulfillment needs, so that like Fred, your team can keep up with the increasing consumer demand.  To learn more about the benefits of automating order processing, read our blog here.

Automation also drives labor costs down and increases capacity to fulfill new orders immediately, without the hassle of hiring and training new staff.

Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping

OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in today’s rapidly transforming retail world. 

With OPAL, your order processing will allow you to not only reach additional customers to sell more product, but you will build trust and prove dependability with your many sales channels.

To learn more about how OPAL can help your business simplify your order processing, click here!

Click here to book your customized demo today.  We are here to support you through this time of change and are here to help you innovate and thrive!

Top 5 eCommerce Fulfillment Strategies to Improve Your Customer’s Experience

Top 5 eCommerce Fulfillment Strategies to Improve Your Customer’s Experience

Many consumers believe the experience a company provides is as important as its products and services.  With this new era of online shopping, how does your eCommerce business update your fulfillment process to ensure the customer receives the best overall customer experience possible?

Strategic Vs Tactical

Many eCommerce businesses make the mistake of responding to problems in the moment with reactive tactics, rather than thinking ahead to how it ultimately impacts long term strategies and goals for the business, as well as impact customer perception of the overall experience.

Confusion arises when defining the two, but tactics are the immediate responses or activities that revolve around assessing and quickly fixing problems in the now.  They are the critical actions needed in the short term to achieve the long-term goals and results.

Strategy, on the other hand, defines your organizations long-term goals, insuring they are in line with overall business plans and objectives.  Many companies have long term goals, but get hung up in the day-to-day survival tactics required.

As you focus on the summer busy season ahead, and look to grow your business this year, here are five strategies to help adjust from the day-to-day survival required of the coming shipping craze to a more strategic period of growth in your company’s fulfillment strategies.

Top 5 Fulfillment Strategies

  • Make Inbound Supply Chain More Efficient

Receiving materials or products on time is critical to be ready to ship to customers who have purchased your products.  Take time to assess your vendors over the past year and recognize those who had timely deliveries and helped you to meet your goals, and have the tough conversations with those who were not as reliable.

  • Lower Shipping Costs & Delivery Time

Covid required an overnight shift from eCommerce businesses shipping pallets to larger retailers to now needing inventory on hand to dropship directly to individual customers around the world.  Customers expect quick delivery when working with larger retailers and the more reliable your business is, the better the reviews and the more likely you are to have repurchases or new purchases.

 

It is also critical to analyze this past years’ trends in shipping volume so that you can negotiate better rates based on volume for the year ahead.

  • Increase Warehouse Efficiency

Space:  Using space efficiently through the layout of the warehouse, levels of inventory and packing stations will assist your team in fulfilling additional orders. 

 

Paperwork: Increasing accuracy and decreasing processing time with the paperwork is challenging to do manually after surpassing a certain volume.  Automation allows your team to utilize simple technology through barcodes, so that you can monitor processes like receiving, inventory levels, shipping and many more through a simple scan of a barcode. 

 

Orders: Increase the number of picked orders per day through more efficient processes in the warehouse.  Automation will help with this and drastically reduce errors.

  • Consider Internal vs. Third Party Fulfillment

Can you achieve faster delivery with multiple distribution centers or does it make sense to look into the cost-effective model of 3PL?  Long term success strategies include multiple models and can be achieved in house if this aligns with your processes and goals.  

  • Select & Implement a New Information System

Many ecommerce businesses exhaust themselves working to make things as efficient as possible for the least amount of money possible.  Unfortunately, there’s only so much work we can do manually or with the systems we already have.  Efficient technology reduces errors drastically and allows employees to do more in less time, allowing the business to grow and provide additional products to new consumers. 

 

Simplify with OPAL’s 4-in-1 Software Solution
EDI | Order Management | Warehouse Management | Shipping

OPAL is the innovative solution to simplify your small to mid-sized to enterprise business fulfillment needs in todays’ rapidly transforming retail world.  

As your eCommerce business looks to optimize fulfillment processes, OPAL is here to assist you in each of the strategies above.

To learn more about how to make your eCommerce business scalable with OPAL, click here!

Click here to book your customized demo today.  We are here to support you through this time of change and are here to help you innovate and thrive!