Team meeting to learn more about OPAL from experts.

The 8 Second Drop Ship Order Process

Yes, OPAL will process your drop ship orders in 8 seconds or less, 24 hours a day, with 100% EDI compliance and zero EDI document costs across all of the retailers and e-tailers that you’re working with. 

But maybe, even more importantly, OPAL is configured to each business’ financial needs and processes – small or large, one size and process does not have to “fit all” businesses.

OPAL is the only self-driving drop ship and order fulfillment software solution in the market today.  OPAL automates receiving orders from retailers and e-tailers, manages all EDI transactions, processes and invoices orders through a supplier’s ERP and accounting system, and creates packing slips and custom branded 3rd party shipping labels per any retailer’s or e-tailer’s requirements.  Once shipped, it sends back tracking information and invoices to the retailer or e-tailer, as well as tracking packages and sending inventory updates.

So what does this REALLY mean to an e-commerce business?  Joe Miller, CIO of REACHbarrier, a company that provides an easy, affordable way for homeowners to save on energy costs by reducing their energy consumption experienced this common problem:

“We have products that sell for $11-$15 and were unable to sell them on-line due to the order processing cost. With OPAL we were able to lower our order processing cost to $.50 cents or less an order, opening up a whole new sales avenue to us. In addition, it used to take two people to process 100 orders per day. Now, we process thousands of orders daily during peak periods.”

In addition, have you ever thought about how many EDI documents you’re paying for per order?  Well, for a simple drop ship order you are going to need at least five and the average order file size is 1KC (one thousand characters).  Each one costs an average of $.06 cents to send or receive.  That may not seem like a lot, but here’s what Victoria Bouldin, Vice President of Primetime Petz experienced:

“We sell our pet gates to the top 20 retailers in the market and were paying $1,100 per month in EDI charges.With OPAL all of that is gone.  The other thing that we really like about OPAL is that it has taken all of the errors out of our order processing.  Everything is accurate and everything ships on time.  It’s enabled me to focus on growing the business without having to worry about managing order processing.”

So, yes, OPAL will process your drop ship orders in 8 seconds or less, 24 hours a day, with 100% EDI compliance and zero EDI document costs.  Please visit us at

Order Processing or Order Fulfillment?

A simple order processing system downloads current orders to your computer and you must make decisions on what to do next.  This would be considered a manual order processing system – even if you’re using a computer and software applications to do it.  For the short term, or the processing of a limited number of orders, this could be acceptable.  However, this type of order processing does not allow for exponential business growth.  For example, in the past you may have been selling 20 items a day but now you’re 100 items a day to different, diverse customers and locations.  

Using an Order Processing Approach for the downloading of incoming orders and then having a person manage the order through all the steps it must travel – from processing, to accounting, shipping, tracking and delivery – is only the beginning.  An Order Fulfillment Solution should do the following for you: 

  •       Work 24/7, automatically, even if there’s no one in the office.
  •       Manage all of your EDI documents for customers automatically without document fees.
  •       Create and print all order documents as well as shipping documents including tracking numbers.
  •       Track order status and provide you with alerts when something goes wrong.
  •       Update your accounting system with Sales Orders and Invoices automatically.   
  •       Be capable of spanning multiple continents to track and facilitate international orders, shipments and returns for a wide range of product lines and consumer segments.
  •       Be available to you anywhere you can get an Internet connection.


One of the many advantages of using a robust order fulfillment system is great Customer Satisfaction. Customer satisfaction is key to long-term success in business, and fulfilling customer orders reliably and accurately is key to customer satisfaction. An order fulfillment system will help ensure that all of your customers’ orders are filled on time.  Since automated systems can reduce errors in order processing, this can enhance the customer experience and maximize your company’s profitability. 

Having a solid order fulfillment system in place creates a win-win situation for businesses and their customers. Customers experience more reliable deliveries and accurate order fulfillment. Businesses can maximize their profitability by not misplacing orders, misreading orders or impacting their customer scorecard, not to mention the long-term revenue boost that comes from consistently satisfying customers.