Transform your omni channel order fulfillment with our robust OPAL cloud system.

End-to-end Omnichannel order fulfillment platform

Robust Integration

By seamlessly automating transactions through direct connections with your partners, we ensure accurate, timely communication that keep you in compliance. All without third-party EDI charges.

  • No EDI Transactions Fee. Unlimited transactions
  • Slash onboarding times. Improve revenue velocity
  • Expertise with retailers processes and compliance

Smart Order Management

We create a comprehensive and straightforward workflow covering the entire process—retrieval, entry, routing, verification, and allocation—even when spread across multiple sales channels.

  • Reduces human touch by +95%
  • Increase order processing capacity by +200%
  • Smart workflow for each sale channels

Smart Order Management

We create a comprehensive and straightforward workflow covering the entire process—retrieval, entry, routing, verification, and allocation—even when spread across multiple sales channels.

  • Reduces human touch by +95%
  • Increase order processing capacity by +200%
  • Smart workflow for each sale channels

Efficient Warehouse

Not only can we maintain accurate inventories in real-time through meticulous record keeping, we can optimize picking, packing, and putting away to take productivity to the next level.

  • Increase Picker / Packer productivity by 30%
  • Visibility of available-to-promise  (ATP) inventory across multiple warehouses / 3PL
  • Never go out of stock – No underselling or over selling

Optimize Shipping

Automated generation of essential  shipping documents, and complete package and container tracking from pickup to drop-off. Maintain consistent delivery and build client confidence.

  • No import / export data – saves 30% manual work
  • Handles small packages and LTL shipping
  • Prioritize shipping to meet compliance
  • Schedule and track LTL pickups
How Is Electronic Data Interchange (EDI) Still Relevant In 2021? | Opal
How Is Electronic Data Interchange (EDI) Still Relevant In 2021? | Opal

Optimize Shipping

Automated generation of essential  shipping documents, and complete package and container tracking from pickup to drop-off. Maintain consistent delivery and build client confidence.

  • No import / export data – saves 30% manual work
  • Handles small packages and LTL shipping
  • Prioritize shipping to meet compliance
  • Schedule and track LTL pickups

OPAL’S Distributed Order Management

At its core, OPAL is a Distributed Order Management(DOM) represents a sophisticated approach to orchestrating and optimizing omnichannel order fulfillment across diverse sales channels, warehouses, vendors, shippers, carriers and 3PLs. DOM woks on foundation of automation, intelligence, and integration and leveraging sophisticated algorithms.

Make or Break Metrics

Simply average performance limits your ability to grow.  Order accuracy and speed shortens your Stated Customer Delivery Days and drives PO growth with sales channels. It significantly improves your scorecard with them as well, increasing your vendor ranking and visibility to consumers.

OPAL has in depth knowledge of each of your sales channels and is configured to meet the expectations of each one.  While each has varying metrics that you are required to meet, the following are used by the most sophisticated and competitive retailers in the market today.

ScalabilityAbility to Meet Metrics During Peak Periods  
Orders Shipped in One Business Day70%+  
Average Business Ship Days<2 Days
Percent of Orders Shipped by the Expected Ship Date98%+
On-Time Delivery95%+
Customer incident Performance <1%
Missed sales opportunities – oversold or undersold<5%
Current Inventory Sent At Least Each Hour
Order Confirmation SentWithin 12 Hours of Order Receipt
ASN SentWithin 4 Hours of Shipment
Invoice SentWithin 4 Hours of Shipment

Return on Investment with Opal

OPAL drives down the cost of doing business and pays for itself.  It enables you to grow and process and ship more orders each day without hiring and training more personnel to accomplish it.

%

Reduce operations and Technology cost

%

Increase in Order fulfillment capacity

%

Order Fulfillment and inventory Accuracy

Simplicity of Using OPAL

With OPAL, little to no manual input is required, processing 95% of orders without ever touching the computer.  In fact, most OPAL users do not even log in for days at a time because everything is managed for them behind the scenes.

Of course there are multiple screens, where needed, to manage the 5% or less of orders that require a human brain to resolve them, but these are the only things that you will interact with the remaining 95% of the time.  

As you log in to OPAL you will see this screen.  It tells you all of the processes operating in the background and their status.

Anything in GREEN is operating normally.  Anything in RED is an exception and requires intervention.

As your orders are retrieved from each of your sales channels and inventory availability is confirmed, these warehouse documents are generated, batched and sent to the Warehouse Manager for printing.

Pick, pack and ship is all that’s left for the warehouse team! It’s that simple!

TAKE A LOOK INSIDE

Ready to see for yourself?  Start an interactive demo now.

CASE STUDIES

Outdoor Furniture Supplier

OPAL has allowed us to increase

our number of orders processed daily by three fold….all while keeping the same staff that we had prior to OPAL.

Home Furnishings Supplier

Our resources that we allocated for order entry and shipping label creation opened up for us to use them in other areas. Our trading partners quickly saw the capacity increase in our fulfillment process and we were able to secure a larger number of orders.

Pet Product Supplier

We have been able to scale the business without adding staff. In the pre-Opal days we were handling approximately 200 orders a week with much effort and labor costs.  With Opal we’ve been able to increase our business and now we regularly process over 1,000 orders weekly with the staff redeployed to sales generation activities rather than order processing efforts.

Kitchen and Bath Décor Supplier

Our team is now able to process more orders in less time than before. The automation also provides peace of mind, as our team is unable to fulfill the same order twice, or fulfill an order with the wrong item. Inventory tracking is also much easier.

Home Improvement Product Supplier

The Opal system gives me the freedom to accept and process as many orders as I want each day, where I was limited to accepting a certain amount of orders due to processing ability.

Office Materials Supplier

We dramatically reduced processing time per order (measured from time we took shipping labels off the printer to posting payments in A/R).  Our end to end processing time was reduced to 2 to 2.5 minutes per transaction vs 10-12mins before OPAL.

Sound too good to be true?  We hear that a lot!

Book a Demo now and see how OPAL can run your business.

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