One Solution
Manage and Grow Your
Omni-Channel Ecosystem
My Top Priorities Now
- Getting connected to my Sales Channel without paying ongoing 3rd party document charges
- Bringing down order processing cost
- Processing more orders every day
- Getting higher picker productivity
- Simplifying my shipping process
Make or Break Metrics
Order Accuracy and Speed Shortens Your Stated Customer Delivery Days and Drives PO Growth with Sales Channels
Metrics That the Most Competitive and Sophisticated Sales Channels Use to Measure Performance
Return on Investment and Driving Down the Cost of Doing Business
Eliminate EDI/API, Order Management and Shipping Management Labor and Costs. Just Pick, Pack and Ship.
- Making your business viable and profitable
- Keeping up with eCommerce speed
- Eliminating human touches and dependency
- Stopping under-selling or Over-selling inventory
- Deploying Smart / No touch / Self Driving / AI based technology
What Are Your Organization’s Top Challenges?
EDI or API is required to connect with sales channels and partners. Third party document charges, or manual portal logins, are an ongoing cost to exchange data.
OPAL connects to any partner in your omni-channel ecosystem.
Data is included with OPAL and connects to any partner (retailer, logistics, distributor, or manufacturer) within your omni-channel ecosystem without additional document charges.
Order Management is challenging with so many processing bottlenecks. Hiring and training new employees is costly and challenging to find, and scaling upward increases errors.
OPAL processes without manual intervention required.
It works 24/7 and reduces human error and easily scales to whatever capacity is needed without the need of hiring additional staff – even in peak seasons. Your team only needs to pick, pack and ship!
Order Management is challenging with so many processing bottlenecks. Hiring and training new employees is costly and challenging to find, and scaling upward increases errors.
OPAL processes without manual intervention required.
It works 24/7 and reduces human error and easily scales to whatever capacity is needed without the need of hiring additional staff – even in peak seasons. Your team only needs to pick, pack and ship!
Warehouse Productivity is maxed out.
Inefficient process, ongoing bottlenecks, delayed shipments and inaccurate inventory counts make it impossible to run an efficient and accurate warehouse.
OPAL increases the number of shipments per day by 25-50%.
Undelivered packages reduce to less than 1% and automation minimizes the time and motion required by pickers.
OPAL assigns warehouses, maintains item inventory, and generates optimized pick lists. It also optimizes bin locations, quantities, and put away item activities; manages SKU liquidation and returns; and, optimizes pre-packing, brown boxes, and pick routing.
Shipping is more complex than ever.
Feeding data, receiving tracking numbers, optimizing shipping costs, tracking small packages, and tracking LTL shipments with the extra expense of software.
OPAL connects with all shipping carriers.
Create packages with weight, packing slips, shipping labels or bills of lading, as well as optimize shipping costs and track packages through your carrier without human intervention through OPAL.
Shipping is more complex than ever.
Feeding data, receiving tracking numbers, optimizing shipping costs, tracking small packages, and tracking LTL shipments with the extra expense of software.
OPAL connects with all shipping carriers.
Create packages with weight, packing slips, shipping labels or bills of lading, as well as optimize shipping costs and track packages through your carrier without human intervention through OPAL.
Make or Break Metrics
Simply average performance limits your ability to grow. Order accuracy and speed shortens your Stated Customer Delivery Days and drives PO growth with sales channels. It significantly improves your scorecard with them as well, increasing your vendor ranking and visibility to consumers.
OPAL has in depth knowledge of each of your sales channels and is configured to meet the expectations of each one. While each has varying metrics that you are required to meet, the following are used by the most sophisticated and competitive retailers in the market today.
| Scalability | Ability to Meet Metrics During Peak Periods |
| Orders Shipped in One Business Day | 70%+ |
| Average Business Ship Days | <2 Days |
| Percent of Orders Shipped by the Expected Ship Date | 98%+ |
| On-Time Delivery | 95%+ |
| Customer incident Performance | <1% |
| Missed sales opportunities – oversold or undersold | <5% |
| Current Inventory Sent | At Least Each Hour |
| Order Confirmation Sent | Within 12 Hours of Order Receipt |
| ASN Sent | Within 4 Hours of Shipment |
| Invoice Sent | Within 4 Hours of Shipment |
Driving Down the Cost of Doing Business
And Increasing Your Return on Investment
Major Cost Contributors to Order Processing, Shipping & Warehouse Management Include:
EDI
Labor
Infrastructure and Custom Systems
Receiving, Creating, Sending, Sorting and Managing of all Documents Related to Order Processing, Shipping and Warehouse Management
Labeling and Scanning
Scheduling, Acknowledgment and Tracking
Cancellations, Returns and Replacements
Number of System Human Touch Points
In Addition, Other Factors to Consider Include:
Cost of Mistakes in Order Fulfillment Errors like wrong product shipped, incorrect address and delayed shipment seriously damage your reputation and scorecard with sales channels.
Inaccurate Inventory Feeds Providing retailers with inaccurate inventory feeds set you up for understocking or overstocking representation to retailers and consumers, and may result in overselling inventory that you do not have on hand and damaging your reputation and scorecard with sales channels.
Warehouse productivity is critical for on-time shipments.
Fast and accurate order fulfillment creates opportunity for new customer growth.
Return on Investment with Opal
OPAL drives down the cost of doing business and pays for itself. It enables you to grow and process and ship more orders each day without hiring and training more personnel to accomplish it.
Simplicity of Using OPAL
With OPAL, little to no manual input is required, processing 95% of orders without ever touching the computer. In fact, most OPAL users do not even log in for days at a time because everything is managed for them behind the scenes.
Of course there are multiple screens, where needed, to manage the 5% or less of orders that require a human brain to resolve them, but these are the only things that you will interact with the remaining 95% of the time.
As you log in to OPAL you will see this screen. It tells you all of the processes operating in the background and their status.
Anything in GREEN is operating normally. Anything in RED is an exception and requires intervention.
As your orders are retrieved from each of your sales channels and inventory availability is confirmed, these warehouse documents are generated, batched and sent to the Warehouse Manager for printing.
Pick, pack and ship is all that’s left for the warehouse team! It’s that simple!
TAKE A LOOK INSIDE
Ready to see for yourself? Start an interactive demo now.
CASE STUDIES
Outdoor Furniture Supplier
OPAL has allowed us to increase our number of orders processed daily by three fold….all while keeping the same staff that we had prior to OPAL.
Home Furnishings Supplier
Our resources that we allocated for order entry and shipping label creation opened up for us to use them in other areas. Our trading partners quickly saw the capacity increase in our fulfillment process and we were able to secure a larger number of orders.
Pet Product Supplier
We have been able to scale the business without adding staff. In the pre-Opal days we were handling approximately 200 orders a week with much effort and labor costs. With Opal we’ve been able to increase our business and now we regularly process over 1,000 orders weekly with the staff redeployed to sales generation activities rather than order processing efforts.
Kitchen and Bath Décor Supplier
Our team is now able to process more orders in less time than before. The automation also provides peace of mind, as our team is unable to fulfill the same order twice, or fulfill an order with the wrong item. Inventory tracking is also much easier.
Home Improvement Product Supplier
The Opal system gives me the freedom to accept and process as many orders as I want each day, where I was limited to accepting a certain amount of orders due to processing ability.
Office Materials Supplier
We dramatically reduced processing time per order (measured from time we took shipping labels off the printer to posting payments in A/R). Our end to end processing time was reduced to 2 to 2.5 minutes per transaction vs 10-12mins before OPAL.
Sound too good to be true? We hear that a lot!
Book a Demo now and see how OPAL can run your business.
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